FAQ


  1. When will my order ship?

Due to the handmade nature of my items, all items are made by hand by me and will be shipped in approximately 1-4 weeks. Pre ordered items may take longer.

2. How can I find out the status of my order?

If you'd like to know the status of your order please use the contact button, featured at the top of the page. When inquiring about your order, please send me details such as your name, order number, and the date you ordered and I will get back to you as quickly as possible.

3. What is your refund policy?

We do not offer returns or exchanges. If any item is damaged please contact me within 7 days of receipt and I will do my best to quickly resolve any issues.

Kait and Kids Is NOT responsible for any lost or stolen packages after they are shipped.

Sizing estimates are under the product section when checking out.

 

4. Can i cancel my order? 

Yes, as long as your order hasn't left our facility. You can cancel your order at any time. There will be a 25% restocking fee to restock any canceled order.